On the first technician call, the technician handling my issue was supposed to call my phone number and coordinate with me from the outside to check for any issues with my home's external and internal line. What did they find? At what time of the evening did they do their testing? Evidently, my modem is absolutely not the issue here. Each time I was told that no other reports had been made, and that no scheduled maintenance was being performed in my area during these times. However, throughout my many calls and chats with Shaw support, I have asked about whether there have been similar reports of outages in my area. I have not spoken to any of my neighbours. > Have you talked to any of your neighbours, to see if they have outages at the same time as you? This would imply a problem with Shaw's infrastructure, i.e., something not fixable by changing your cable-modem, as you have done. On other days where I have recorded these issues, the weather was hovering around 20 to 15 degrees celsius. Though, I do doubt this problem is heat-related, as you suggest. Yes, that would be an apt description of the weather. > What has the weather been like just before 8 PM? Starting to cool-down, after the heat of the day? Perhaps, there is a heat-related intermittent problem somewhere "outside" of your home, for some of Shaw's outdoor equipment (up the telephone pole, or up-and-down your street). Maybe, they can check their database for Shaw Internet customers on the same block of your street, and then remotely logon to those cable-modems, to check each modem's statistics, including "signal strength" around 8 me try to address your comment point-by-point. Post the results.Ĭontact Shaw again (online-chat is currently given priority over telephone) and get them to do more trouble-shooting. So, changing the cable-modem did not solve your problem.ĭo you have another active cable-outlet in a different room in your domicile? Experiment: connect your cable-modem to that outlet, and run the Shaw SpeedTest on a computer connected via CAT-6 cable to your cable-modem. > Shaw then sent me a new modem, which I installed on July 21, and my internet went down that SAME DAY. > I have had a technician check my line from the outside, then I had a technician come into my home and check my router and line from the inside. Have you talked to any of your neighbours, to see if they have outages at the same time as you? This would imply a problem with Shaw's infrastructure, i.e., something not fixable by changing your cable-modem, as you have done. What has the weather been like just before 8 PM? Starting to cool-down, after the heat of the day? Perhaps, there is a heat-related intermittent problem somewhere "outside" of your home, for some of Shaw's outdoor equipment (up the telephone pole, or up-and-down your street). Otherwise, how could such an issue occur every day at the same time without fail? My internet right now is at 34.9 Mb/s down and 11.0 Mb/s up at 11:18pm July 22nd, connected directly to my modem with a Cat 6 ethernet I have been experiencing internet outages consistently from around 8:00pm to 10:30pm (my time). The same issue occurred again on July 22 as expected, and when I asked the support person about the guy from the day before, he apparently left no records of these issues on my file.Īt this point, I am absolutely ready to end my business with this disfunctional company, and the fact that these issues seem to pop up at the exact same time every day makes me certain that this must be deliberate on Shaw's part. I requested that perhaps he should escalate this to someone more qualified to handle this problem, and he said that he would call me again at 3:00pm to see if I was still experiencing issues.
#INTERNET BEING THROTTLED FULL#
In talking with the very unhelpful support person, they had me factory reset my modem, wait a full 20 minutes for the light on the modem to turn white (which it did not), after which he suggested that they send a technician down again. Shaw then sent me a new modem, which I installed on July 21, and my internet went down that SAME DAY. They installed a MOCA filter and a signal attenuator, which did not solve the issue. I have had a technician check my line from the outside, then I had a technician come into my home and check my router and line from the inside. I am a Shaw internet 300 customer, and nearly every day for the past 2 months, I have been experiencing internet outages consistently from around 8:00pm to 10:30pm (my time).
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